Troubleshooting Kindle Paperwhite Problems

Weighing in at less than 8 oz., the Amazon Kindle Paperwhite is built to be a highly portable e-Reader and not a multimedia powerhouse like the Kindle Fire HD. Common problems with the Kindle Paperwhite include the device locking up, charging problems, books not opening, the device not being recognized by the computer and more. Use troubleshooting to try working through problems you’re having on your own before throwing in the towel and contacting Amazon Support. web para comprar ebook

Forgot Passcode It happens to the best of us. In an effort to keep people from accessing content on our devices, we set up a passcode on our devices. If you forget the passcode you set up on your Kindle Paperwhite, you’ll need to restore your device’s factory settings using the onscreen keyboard on the screen where you input your passcode. You can do this by entering “111222777.” As a result, you’ll need to set your device up again, restoring any content to it that was previously on it.

Kindle Paperwhite Frozen or Unresponsive Try forcing your Kindle Paperwhite to restart by doing the following: 1. Hold the device’s “Power” button down for roughly eight seconds to force the screen to shutdown. Continue holding down the “Power” button. 2. Remove your finger from the “Power” button after a total of roughly 25 seconds. The Kindle Paperwhite begins booting up. Because you forced the device to restart, the boot process will likely take a bit longer than a normal boot-up.

Plug your Kindle Paperwhite in to AC power and allow it to charge until the battery is at least halfway charged. After the device reaches a 50 percent charge, disconnect it from AC power and then restart the device to see if that resolves your problem. If the device freezes or locks up regularly, try updating the Kindle Paperwhite’s firmware/software. Among other things, Amazon firmware updates resolve software issues identified by Amazon. You can update the firmware by doing the following: 1.

Navigate to your Kindle Paperwhite home screen 2. Tap “Menu.” 3. Tap “Sync and Check for Updates.” If a message appears notifying you that a firmware/software update is available for your device, elect to install it. If updating the Kindle Paperwhite’s firmware doesn’t resolve the problem, back up any content on the device you don’t want to lose and then restore it to its factory settings by doing the following: 1. Tap the “Menu” icon on your Kindle Paperwhite’s home screen.

The Menu button features three horizontal lines. 2. Tap “Settings.” 3. Tap the “Menu” button again to display a menu. 4. Tap “Reset Device.” The factory reset begins. When the device boots up to the screen you saw the first time you turned on the device, the factory reset is complete.Lines on Screen This could be the result of you being too close to something that’s emitting an electromagnetic pulse. Try moving to a different area and see if you’re still experiencing the problem.

If you no longer experience the problem when using the Kindle Paperwhite in a different area, this is likely the problem. It may be the result of a temporary glitch. Try forcing your device to restart, as outlined in the Kindle Paperwhite Frozen or Unresponsive section to see if that resolves the problem.

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